The call, the customer, and the job on one screen
When the phone rings, the person answering already sees who is calling, what work you have done for them, what is open, and what they owe — without opening a second application.
Mission control
ZPulse Backbone: Mission Control for Your Business
Most businesses do not have a software problem. They have a seventeen-tabs problem. The Backbone is centralized mission control: every system, every AI platform, and every agent you run, reachable from one screen. It is built around your environment rather than ours, and if a tool has an API or a database behind it, we can connect it.
№ 02One screen
Stop running your business from seventeen browser tabs.
Every tool you bought solved one problem and created a login. The Backbone puts the systems, the numbers, and the AI in a single pane of glass — while every underlying system stays exactly where it is.
ZPULSE BACKBONE · MISSION CONTROL
LIVECALLS · LIVE
12 active
JOBS TODAY
34 booked
INVOICES
$18.4k out
AGENTS
6 running
PIPELINE
88 open
CASH IN
$9.2k today
CRMPHONESSCHEDULINGACCOUNTINGERP
№ 03Built around you
Customized to your environment, not the other way around
This is not a fixed product you conform to. We map what your business actually runs, then build the panels and workflows around it — including custom panels for whatever is unique to your operation.
The numbers that decide your week
Calls answered and missed, jobs booked, invoices out, cash collected, agent activity. One view, updated live, instead of three exports and a spreadsheet on Friday.
Work moving without the phone tag
Job status, routing, and customer updates flow between the field and the office automatically, so dispatch stops being a series of interruptions.
Every agent and platform in one console
See what your agents handled, what they escalated, and where they needed a human — alongside any other AI tooling you run, rather than a separate console per vendor.
№ 04Connectivity
If it has an API or data behind it, we can connect it.
That is the practical test. Where a vendor exposes an API we integrate directly; where they do not, we look at database access, scheduled exports, or a purpose-built connector. Very little is genuinely off the table.
Customer & revenue systems
HubSpot, Salesforce, Zoho, Pipedrive, e-commerce platforms, payment processors
Operations & field service
ServiceTitan, Housecall Pro, Jobber, dispatch systems, scheduling tools, route planning
Finance & back office
QuickBooks, Xero, invoicing platforms, payroll, purchasing and PO systems
Communications
VoIP and phone systems, SMS gateways, email platforms, helpdesk and ticketing
Enterprise & industry platforms
ERP and MRP systems, EHR and practice management, ATS, property and dealer management
Anything else with a door
Internal databases, custom apps, file exports, vendor APIs, and purpose-built integrations
Named platforms are examples of systems the Backbone integrates with. They are not partnerships, endorsements, or claims of affiliation.
№ 05Shared memory
Every agent writing to one brain
The second thing mission control does is stop your data from fragmenting. Agents do not each keep their own notes — they read and write to the same memory, so what the voice agent learns on a call is available to the finance agent chasing the invoice.
One screen for every system, AI platform, and agent your business runs
Connects to anything with an API or accessible data — CRM, phones, accounting, scheduling, ERP
Customized to your environment instead of forcing you into a fixed template
Shared persistent memory so every agent learns from every other agent's work
Data entered once, reused everywhere — no more re-keying between systems
№ 06Start small
One panel first. Extend when it earns it.
Nobody needs the whole thing on day one. Most clients start with the dashboard and a single agent, prove the return, then add panels as the case is made.
01
Map
We inventory what you run, where the data lives, and which systems expose an API.
02
Connect
We stand up mission control with the panels that matter most, wired to your live systems.
03
Extend
New panels, agents, and custom workflows get added as the operation needs them.
№ 07Straight answers
Questions owners ask about mission control
What is the ZPulse Backbone?
It is centralized mission control for a business: a single pane of glass that brings your systems, your AI platforms, and your ZPulse agents into one interface. Instead of logging into your CRM, your phone system, your scheduler, and your accounting package separately, your team works from one screen that reads and writes to all of them.
What does single pane of glass actually mean?
It means one place to see and act on everything, rather than one place per vendor. A dispatcher sees the call that just came in, the customer history behind it, the open job it relates to, and the invoice status, without switching applications. The underlying systems stay exactly where they are — the Backbone unifies the view and the actions on top of them.
Which systems can the Backbone connect to?
If there is an API or accessible data, it can be connected. That covers CRMs like HubSpot, Salesforce, and Zoho, field service platforms like ServiceTitan, Housecall Pro, and Jobber, accounting systems including QuickBooks and Xero, phone and VoIP systems, scheduling tools, helpdesks, ERP and MRP platforms, e-commerce stores, and internal databases. Where a vendor has no API, we look at database access, file exports, or a custom integration.
Can it be customized to our specific environment?
Yes, and that is the point. The Backbone is not a fixed product you conform to. We map what you actually run, then build panels and workflows around it — including custom panels for whatever is unique to your operation. Companies with unusual processes tend to get the most out of it, because those are exactly the processes off-the-shelf software refuses to accommodate.
Do we have to replace our existing software?
No. The Backbone sits on top of the systems you already run. Nobody has to migrate, re-train on a new CRM, or abandon software that works. If a system is genuinely holding the business back we will say so, but the default posture is to connect rather than replace.
Can it manage AI platforms and agents beyond ZPulse?
Yes. The Backbone is a control surface for your AI generally, not only for agents we build. If you are running models or automation from other providers, those can surface in the same interface, so your team is not learning a separate console for every AI tool that enters the business.
Do we need every agent to use the Backbone?
No. Most clients start with the dashboard and a single agent, prove the return, then add panels and agents as the case is made. The readiness audit tells you where to start rather than selling you the full stack on day one.
How does mission control give employees time back?
Every hour spent re-keying data between systems, chasing status updates, or assembling reports by hand is an hour the Backbone absorbs. The goal is not replacing people. It is freeing the people you already have from the software tax that comes with running eight disconnected tools.
Ready when you are