ZPulse Software

Founder

Drew Zlotoff

Founder and Chief Executive Officer, ZPulse Software LLC

Founder of ZPulse. 26 years building and shipping enterprise systems — pricing engines, e-commerce replatforming at scale, and regulated-data integrations — now applied to getting AI past the pilot stage.

02The argument

Why does a 26-year production record matter for AI work?

The hard part of enterprise AI is not the model. It is everything the model has to survive contact with — systems of record, permissions, failure modes, and the people who have to trust the output.

Why does 26 years of enterprise work matter for AI?

Because an AI pilot fails for the same reasons any integration project fails: the data lives somewhere awkward, the permissions are complicated, and nobody owns the failure path. Those are ordinary engineering problems to someone who has shipped enterprise systems, and novel ones to someone who has not.

MIT's 2025 GenAI Divide report found that the large majority of enterprise AI pilots never reach measurable P&L impact. The gap is rarely model quality.

What does regulated-data experience change?

It changes where the architecture starts. HIPAA-compliant OCR and medical device ETL work force you to decide the data boundary before anything else — who can see what, what gets retained, and what happens on failure. That is the same first question secure LLM deployment asks.

03Career arc

What the record actually shows

Dated, named, and verifiable against the public profile.

1995–1999

University of Arizona

Undergraduate work in Tucson, finishing just as enterprise web systems were becoming the way businesses actually ran.

~1999 onward

Enterprise systems and big data

Pricing engine systems for The Home Depot — high-volume, rules-heavy logic across SQL and NoSQL data platforms, where a rounding error is a real financial event rather than a bug report.

Through 2014

E-commerce replatforming at scale

The EddieBauer.com replatforming, plus builds for SelectBlinds.com, Juiced Products, and other high-volume online retailers. EddieBauer.com was named to Internet Retailer's Top 50 in 2014.

Ongoing

Regulated-data integration

Medical device integrations for Kronos and Cigna — ETL pipelines and HIPAA-compliant OCR. Moving protected health information through automated systems is a different discipline than moving order records, and it is the relevant one when AI touches regulated data.

Ongoing

Field and dispatch systems

Emergency roadside dispatch for Southern Tire Mart — full-stack, mobile, and big data — alongside years of dealer, service scheduling, and inventory work across the tire and automotive industry.

Now

ZPulse

AI architecture and agent deployment for businesses of every size, delivered across Microsoft Azure, Amazon Web Services, and Google Cloud, and into the on-premise systems that are not going anywhere.

04Domain depth

Where the systems work has landed

Systems this team has built and shipped over their careers — the reason an owner can trust ZPulse with the operational core of their business. Not a list of ZPulse AI-agent deployments.

Retail & pricing at scale

Pricing engines for The Home Depot

Built pricing engine systems for one of the largest retailers in the world — the kind of high-volume, rules-heavy logic where a rounding error costs real money. That's the same discipline we bring to quoting, billing, and rate logic inside an AI agent.

Tire & automotive

Years in the tire industry

Extended work across the tire and automotive world — Penske, Bridgestone, Southern Tire Mart, UltimateTire, and HG AutoTech. Dealer systems, service scheduling, inventory, and the operational reality of shops that live and die by phone volume and bay utilization.

E-commerce & DTC

High-volume online retail

E-commerce builds for Eddie Bauer, SelectBlinds.com, Juiced Products, and other online retailers — catalog, checkout, order status, returns, and the customer-service load that comes with them. Exactly the workflows an AI support agent takes over first.

Consumer electronics & manufacturing

Uniden America and industrial clients

Systems work for Uniden America Corporation and manufacturing and contracting firms — product data, order flow, dealer support, and field coordination across distributed teams.

Health, fitness & specialty

Medical, gymnastics, and specialty operators

Integration work for medical companies (some under NDA, including Medical Integrations) and gymnastics operators such as USA Gym Products, USA Gym AZ, and Dauntless Athletics — scheduling, membership, registration, and the front-desk load that never stops ringing.

Services & verification

Contracting and compliance platforms

Work with large contracting firms including Loven Contracting, plus builds like WorkVerifyNow, Walls to Finishes, Summit Credits, and SafeChemPest — job tracking, verification workflows, and the paperwork chains that slow service businesses down.

05FAQ

Frequently asked questions

Straight answers about Drew's background and how it applies.

Who is Drew Zlotoff?

Drew Zlotoff is the founder and CEO of ZPulse Software LLC, an AI consulting firm in Gilbert, Arizona. He has spent 26 years building enterprise systems — pricing engines, e-commerce platforms, and regulated-data integrations — and now leads ZPulse's AI architecture and agent work.

What is his technical background?

Enterprise systems integration, big data, SQL and NoSQL platforms, ETL pipelines, OCR, and e-commerce infrastructure. The work spans pricing engines for The Home Depot, the EddieBauer.com replatforming, HIPAA-compliant medical device integrations for Kronos and Cigna, and emergency dispatch systems for Southern Tire Mart.

Why does enterprise experience matter for AI projects?

Because the gap between an AI demo and an AI system in production is an integration and operations problem, not a model problem. Data boundaries, systems of record, failure handling, and compliance are the things that stop pilots — and they are ordinary engineering problems to someone who has shipped enterprise software.

What regulated-data experience does ZPulse have?

Medical device integration work for Kronos and Cigna involving ETL pipelines and HIPAA-compliant OCR. That is direct experience moving protected health information through automated systems, which is the relevant credential when the question is whether AI can touch regulated data safely.