Terms of Service

This website is provided by ZPulse Software LLC to describe our AI products, services, and implementation capabilities. You may browse the site and submit inquiries for lawful business purposes only.

You agree not to interfere with the security, availability, or normal operation of the website, and not to use the site to transmit harmful code, spam, or misleading information.

Content on this website is provided for general informational purposes. Product capabilities, integrations, implementation timelines, and commercial terms may change as our services evolve.

Nothing on the site creates a binding services agreement. Any paid engagement, pilot, subscription, or implementation work will be governed by a separate written agreement between ZPulse and the customer.

ZPulse services include AI voice agents and other automated agents that can answer telephone calls, respond to messages, schedule work, and take actions in connected systems on a customer's behalf. By engaging ZPulse, or by interacting with a ZPulse-operated agent, you acknowledge that some or all of the interaction may be handled by an automated system rather than a person.

AI voice agents may record, transcribe, and process the content of calls in order to answer, route, book, log, and escalate them. Recording and transcription are configured per customer and are subject to the disclosures and consents required in the places the customer and its callers are located.

Where ZPulse operates an agent on behalf of a customer, the customer remains responsible for the lawfulness of the calls, messages, and recordings made through it — including consent to record, do-not-call and marketing rules, and any obligation to disclose that a caller is speaking with an automated system. ZPulse provides the disclosure and consent controls; the customer decides how they are configured and is responsible for that configuration.

Automated agents can be wrong. Output may be incomplete or inaccurate, and agents are not a substitute for professional, legal, medical, or financial advice. Customers are responsible for human review where an error would cause harm, and for keeping a path to a human available where the interaction requires one.

Scope, recording settings, data retention, escalation rules, and permitted actions for any deployed agent are set out in the separate written agreement governing that engagement. Nothing in this section grants ZPulse permission to place calls or messages on your behalf absent that agreement.

The ZPulse name, ServiceSpeak.ai branding, site copy, graphics, layouts, and other materials on this site are owned by ZPulse Software LLC or used with permission. You may not copy, republish, or distribute them except as allowed by law or with our prior written consent.

References to third-party products, platforms, or trademarks remain the property of their respective owners and are used only to describe compatibility or integration.

This site may link to third-party websites or platforms such as LinkedIn, hosting providers, or software integrations. ZPulse does not control those third-party services and is not responsible for their content, availability, or privacy practices.

Your use of any third-party site or service is governed by that provider's own terms and policies.

The website is provided on an as-is and as-available basis. While we aim to keep content accurate and current, we do not guarantee that the site will always be error-free, uninterrupted, or suitable for every purpose.

To the fullest extent permitted by law, ZPulse Software LLC will not be liable for indirect, incidental, special, or consequential damages arising from use of this website.

If you have questions about these Terms of Service, contact ZPulse at [email protected].

ZPulse Software LLC may update these terms from time to time by posting the revised version on this page.