Privacy Policy
Effective Date: January 1, 2025
ZPulse Software LLC (also referred to as “ZPulse,” “ServiceSpeak AI,” “we,” “us,” or “our”) operates the website www.zpulse.com and provides related products and services (the “Services”).
This Privacy Policy explains how we collect, use, protect, and disclose information about you when you visit our website, use our products or services, or otherwise interact with us. We are committed to safeguarding your privacy and ensuring transparency in how your data is handled.
Information We Collect
We may collect the following types of information:
Personal Information You Provide
- First and Last Name
- Company Name
- Email Address
- Phone Number
- Address
- Payment Information
- Other details you submit through forms, registration, purchases, or communications
Automatically Collected Information
- IP address, browser type, device details, operating system
- Pages visited, referring/exit pages, usage patterns
- Cookies and similar tracking technologies
Business Information
- Data related to your company, use of our software, or integrations with third-party systems (CRM, ERP, scheduling, etc.)
Public Sources and Communication
- Information from public databases, social media, or survey/feedback participation
How We Use Your Information
We may use the information collected to:
- Provide, operate, and improve our Services
- Process payments and fulfill orders
- Create and manage user accounts
- Personalize user experiences and deliver relevant content
- Respond to inquiries and provide customer support
- Send notifications, marketing, and promotional communications (opt-out available)
- Analyze traffic, performance, and usage trends
- Enhance security, prevent fraud, and comply with legal requirements
- Support integrations with third-party systems (e.g., CRM, ERP)
Sharing of Information
We do not sell your personal information. We may share data in the following circumstances:
- Service Providers: With vendors who assist with hosting, analytics, communications, payment processing, and business functions.
- Business Transfers: In connection with a merger, acquisition, bankruptcy, or sale of assets.
- Legal Requirements: To comply with a subpoena, regulation, or other legal process.
- Protecting Rights and Safety: To protect our company, users, or others.
- Affiliates: With affiliates for internal business purposes.
- Analytics & Advertising: With third-party analytics providers and ad networks.
- Public Forums: Information you share publicly may be visible to others.
- Aggregate/Anonymized Data: Shared in a way that does not identify you.
SMS Policy
Our program sends appointment reminder and confirmation texts to users who opt in. Users can expect to receive notifications regarding upcoming appointments, confirmations, project updates, payment notices and confirmations for scheduled events. No marketing messages are sent without a separate opt-in. Message & Data rates may apply.
Data collection & Usage: We may collect (phone numbers, names, emails, IP addresses). We may collect this info (to deliver SMS services, process transactions, appointments, confirmations and communicate updates).
You can cancel the SMS service at any time. Simply text “STOP” to the short code. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to [email protected].
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for messages sent to you from us and to us from you. You will receive appointment reminder and confirmation texts. For questions about your text plan or data plan, contact your wireless provider.
We do not sell or share your personal data with third parties for marketing. Data may only be shared with service providers or when legally required.
We will notify users of any changes to the privacy policy (last updated 9/18/25) via email or website notice for significant changes.
For privacy-related inquiries, please refer to our privacy policy: https://zpulse.com/privacy-policy.
[ZPulse Software LLC]
Product Service: AI Automation and Custom Development
Industry: Technology
Privacy Policy Link: https://zpulse.com/privacy-policy
Support Email: [email protected]
Website: https://zpulse.com/contact-us
Program Description: Appointment Reminder & Confirmation Texts
*Image below added as an example of our SMS Consent:
CONSENT TO RECEIVING EMAILS, AUTO-DIALING & AUTO-TEXTING:By registering, you are giving ZPulse and ZPulse’s clients and advertisers permission to contact you via text message, email, or telephone using the email address and/or telephone number that you have provided during the registration process. Such contact may, from time to time, include attempts to contact you via auto-dialing or auto-texting technology. You may opt out of receiving these forms of communication by emailing [email protected] or texting STOP as a reply to one of our text communications. There is no fee charged by ZPulse or its advertisers to receive text messages, however, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider.
Cookies & Tracking Technologies
We use cookies and similar tools to:
- Enhance security and functionality
- Remember preferences and settings
- Analyze performance and site usage
- Deliver relevant ads and marketing content
You may adjust cookie settings in your browser. Note that disabling cookies may affect certain website features.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Information Protection
We take the security of your data seriously and implement technical, administrative, and physical safeguards, including:
- Encryption: Industry-standard encryption during transmission and storage
- Access Controls: Role-based access, authentication, and multi-factor protection
- Monitoring & Auditing: Regular system monitoring, audits, and vulnerability assessments
- Data Minimization: Collecting and retaining only what is necessary
- Third-Party Safeguards: Requiring service providers to maintain strong security measures
No method of electronic transmission or storage is 100% secure, but we continuously update practices to reduce risks.
Your Rights
Depending on your location, you may have the right to:
- Access a copy of your personal data
- Request corrections or updates
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent for marketing communications
To exercise these rights, contact us at [email protected].
Children’s Privacy
Our Services are not directed to children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect data from children.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites.
Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be posted on this page with the updated effective date.
Contact Us
If you have any questions about this privacy policy, please contact us at:
Email Address: [email protected]
Website: https://zpulse.com/contact-us