Privacy Policy

When you use the ZPulse website, we may collect information you provide directly, such as your name, company, email address, phone number, and the contents of messages submitted through our contact form.

We may also receive basic technical information automatically from hosting and security systems, such as IP address, browser type, device information, referral pages, and usage logs needed to operate and protect the site. When a campaign link includes allowlisted UTM values or Google click identifiers, the site stores those campaign values, the query-free landing path, and the referring origin for the browser session and includes them with a contact-form submission so we can attribute the inquiry.

ZPulse uses submitted information to respond to inquiries, discuss potential projects, provide requested information, improve our services, and maintain the security and performance of the website.

We do not sell personal information collected through this site. If we enable additional analytics or marketing tools later, this policy will be updated to reflect that change.

We may share information with service providers that help us operate the site or respond to inquiries, such as website hosting, email delivery, or infrastructure partners, but only to the extent needed to provide those services.

We may also disclose information when required by law, to enforce our rights, or to protect the safety, security, and integrity of ZPulse, our users, or the public.

ZPulse builds and operates AI voice agents and other automated agents. Where you call a number answered by a ZPulse-operated agent, or interact with one by message or chat, the interaction may be handled by an automated system rather than a person, and its content may be recorded, transcribed, and processed to answer the enquiry, book work, create records in connected business systems, and decide when to hand the conversation to a human.

Call audio, transcripts, and the records created from them are processed on behalf of the ZPulse customer operating that agent. That customer determines why the interaction is recorded, how long it is kept, and which of its systems receive the resulting records. Where ZPulse operates an agent for a customer, ZPulse acts as that customer's service provider or processor rather than as the controller of the data.

Recording and automated-system disclosures are configured per deployment to meet the requirements that apply where the customer and its callers are located, including jurisdictions that require the consent of every party to a recorded call. If you do not wish to be recorded or to continue with an automated system, you may say so on the call and ask to be transferred to a person or to have the call end.

Nothing on this website records audio or video. This section describes deployed agents, not the site itself; the website handles form submissions, session-bounded campaign attribution, security logs, and consent-gated analytics as described elsewhere in this policy.

Automated agents may make decisions of a routine operational kind — such as booking, routing, or prioritising a request. They are not used to make decisions producing legal or similarly significant effects without human involvement.

With your consent, this website loads Google Analytics to understand which pages are useful. Analytics scripts are not loaded at all until you accept in the cookie banner; if you reject, or have not yet answered, no analytics tag is placed on the page and no analytics cookies are set.

Where analytics is enabled, Google receives usage data such as pages viewed, approximate location, referrer, and device and browser characteristics. You can withdraw consent at any time by clearing this site's stored data in your browser, after which the banner will ask again.

We retain inquiry information for as long as reasonably necessary to respond to requests, maintain business records, and support legitimate operational needs.

ZPulse uses reasonable administrative, technical, and organizational safeguards to protect information, but no internet transmission or storage system can be guaranteed to be completely secure.

If you want to update, correct, or request deletion of information you previously submitted through the site, contact us at [email protected] and we will review the request in accordance with applicable law.

If you prefer not to provide personal information through the website, you may choose not to use the contact form and instead contact us through other available channels.

If you have questions about this Privacy Policy or our handling of website inquiry data, contact ZPulse at [email protected].

We may revise this policy from time to time, and any updates will be posted on this page with a revised effective date.