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Privacy Policy

Privacy Policy

Effective Date: 1/1/2025

This Privacy Policy describes howZpulse Software, LLC. (“ZPulse,” also referred to as ServiceSpeak AI, “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit www.zpulse.com (the “Site”), use our products or services, or otherwise interact with us.

We are committed to safeguarding your privacy and ensuring transparency about how your data is handled.

  1. Information We Collect

We may collect the following types of information:

  • Personal Information You Provide:
    • Name, email address, phone number, company name, or other information you provide through contact forms, account registration, or communications.
  • Automatically Collected Information:
    • IP address, browser type, device information, operating system, pages viewed, referring/exit pages, and usage data collected via cookies or similar technologies.
  • Business Information:
    • Data related to your company, use of our software, or integrations with third-party systems (e.g., CRM, ERP, or scheduling tools).
  1. How We Use Your Information

We use your information to:

  • Provide, operate, and improve our services (including Zpulse and ServiceSpeak AI).
  • Personalize user experience and deliver relevant content.
  • Respond to inquiries, provide customer support, and communicate with you.
  • Send marketing communications (you may opt out at any time).
  • Analyze site traffic and usage trends.
  • Maintain security, prevent fraud, and comply with legal obligations.
  1. Sharing of Information

We do not sell your personal information. We may share data in the following circumstances:

  • Service Providers: With third-party vendors who assist with hosting, analytics, communications, and other business functions.
  • Legal Requirements: When required by law, regulation, or court order.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  1. SMS Messaging Policy

By opting in to receive SMS messages from ZPulse you agree to the following terms:

  1. When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include promotions, alerts, account info, updates, appointment reminders or other information.
  2. You can opt-out of this service at any time. Just text “STOP” to the phone number. After you text “STOP” to us, we may send you an SMS reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, or text “START” or “JOIN” and we will start sending SMS messages to you again.
  3. If you are experiencing any issues, you can reply with the keyword “HELP.” Or, you can get help directly from us contact us.
  4. Mobile carriers, are not liable for delayed or undelivered messages.
  5. Message and data rates may apply for any messages sent to you from us and to us from you. You should expect to receive 1-2 messages per month from us.
  6. If you have any questions about your text plan or data plan, please contact your wireless provider.

If you have any questions regarding privacy, please read our privacy policy privacy policy.

SMS Example

  1. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality and user experience.
  • Analyze site performance and trends.
  • Support marketing and advertising efforts.

You can adjust cookie settings through your browser preferences.

  1. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  1. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or storage is 100% secure.

  1. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access, update, or correct your information.
  • Request deletion of your data.
  • Object to or restrict certain processing.
  • Withdraw consent for marketing communications.

To exercise these rights, please contact us at [email protected]

  1. Children’s Privacy

Our services are not directed to children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect information from children.

  1. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with the updated effective date.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Zpulse Software, LLC. (also doing business as ServiceSpeak AI)
Email: [email protected]
Website: www.zpulse.com Zpulse Software, LLC