Effective Date: 1/1/2025

These Terms of Service (“Terms”) govern your access to and use of www.zpulse.com (the “Site”) and the products, services, and software provided by Zpulse Software, LLC., also doing business as ServiceSpeak AI (“Zpulse,” “ServiceSpeak AI,” “we,” “us,” or “our”).

By accessing or using our Site or Services, you agree to be bound by these Terms. If you do not agree, you may not use our Site or Services.

1. Use of Our Services

• You may use our Site and Services only in compliance with these Terms and all applicable laws and regulations.
• You agree not to misuse the Services or interfere with their normal operation, security, or availability.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Services. By using our Services, you represent and warrant that you meet this requirement.

1. Intellectual Property

• All content, trademarks, logos, and software associated with Zpulse and ServiceSpeak AI are the property of Zpulse, Inc. or its licensors.
• You may not copy, modify, distribute, sell, or lease any part of our Services without prior written consent.

1. User Content

• You retain ownership of any data, content, or materials you submit through the Services (“User Content”).
• By submitting User Content, you grant Zpulse/ServiceSpeak AI a worldwide, non-exclusive, royalty-free license to use, store, reproduce, and process your User Content solely for the purpose of providing and improving the Services.
• You are responsible for ensuring that your User Content does not violate any laws or infringe the rights of others.

1. Third-Party Services

Our Services may integrate with or link to third-party products, services, or websites. We are not responsible for the availability, accuracy, or practices of third parties. Use of third-party services is at your own risk and may be subject to additional terms.

1. Disclaimers

• The Services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, either express or implied.
• We do not warrant that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
• To the fullest extent permitted by law, we disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

1. Limitation of Liability

To the maximum extent permitted by law, Zpulse/ServiceSpeak AI and its affiliates, officers, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or related to your use of the Services.

1. Indemnification

You agree to indemnify and hold harmless Zpulse/ServiceSpeak AI, its affiliates, and employees from any claims, liabilities, damages, or expenses (including legal fees) arising out of your use of the Services, your violation of these Terms, or your violation of any third-party rights.

1. Termination

• We may suspend or terminate your access to the Services at any time, with or without cause or notice, if you violate these Terms.
• Upon termination, your right to use the Services will immediately cease.

1. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to conflict of laws principles.

1. Changes to the Terms

We may update these Terms from time to time. The updated version will be posted on this page with the revised effective date. By continuing to use the Services after changes are posted, you accept the updated Terms.

1. SMS Policy

See full SMS policy: zpulse.com/privacy-policy

• Using our services (including signing up for text messaging), customers consent to data collection and to receiving transactional and promotional texts.
• To Opt-out (reply STOP or UNSUBSCRIBE) opting out of promotional messages does not affect service-related messages.
• Our program sends appointment reminder and confirmation texts to users who opt in. Users can expect to receive notifications regarding upcoming appointments, confirmations, project updates, payment notices and confirmations for scheduled events. No marketing messages are sent without a separate opt-in. Message & Data rates may apply.
• ZPulse is not responsible for delays or technical failures in message delivery.
• See our privacy policy for details on data protection and non‑sharing.

13. Contact Us

For questions or concerns about these Terms, please contact us at:

Zpulse Software, LLC. (also doing business as ServiceSpeak AI)
Email: [email protected]
Website: www.zpulse.com/contact-us